Privacy Policy

Last Updated: January 2025

1. Introduction

Welcome to Book Dentist ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By accessing or using Book Dentist, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Demographic information (age, country of residence)
  • Medical and dental history relevant to appointments
  • Payment information (processed securely through third-party payment processors)
  • Appointment preferences and booking history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on pages
  • Referring website addresses
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing and managing your dental appointments
  • Communicating with you about your appointments, including confirmations and reminders
  • Processing payments and managing billing
  • Improving our services and user experience
  • Sending you promotional materials (with your consent)
  • Responding to your inquiries and providing customer support
  • Complying with legal obligations and preventing fraud

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With Dental Clinics: We share your appointment information with the clinics you book with to facilitate your appointments.
  • Service Providers: We may share information with third-party service providers who perform services on our behalf, such as payment processing and email services.
  • Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us at privacy@bookmydentist.lk.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: